We are looking to add to our team of bright, energetic, customer orientated team players with a candidate who is able to look after the immediate and future needs of our customers.

Job Description

• The successful candidate for our Warranty Administrator vacancy will have previous experience in a similar role and proven customer service skills.

• You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Warranty Administrator position involves:

• Preparing all warranty claims for submission to manufacturer for payment

• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.

• Ensuring all documentation falls in line with manufacturer guidelines.

• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.

• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other administration systems as defined by departmental systems and procedures completing regular and documented self-auditing.

• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.

• Maintaining high standards of control over displaced material returned to manufacturer

• Accurately reconciling warranty credits and correctly administer discrepancies and short-falls/rejected claims.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Customer awareness.

• Ability to work to deadlines and targets.

• Strong teamwork skills.

• Confident and professional communication skills.

• Full driving licence.

We offer a competitive basic salary together with a realistic and uncapped bonus structure where the successful candidate will have the opportunity to earn an OTE of between £25k to £30k.