Part-Time Contact Centre Advisor


Parkway Volkswagen in Derby is looking to recruit a part-time Contact Centre Advisor to cover maternity leave and there is a strong possibility that these roles will become permanent.

This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer.

You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the ability to work as part of a team.

You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure unity between calls.

The role is mainly answering incoming service-related calls, making outbound calls and processing online booking enquiries. You must work efficiently and be able to work under pressure during busy periods.

You will be joining a friendly team, responsible for talking to the dealerships’ aftersales customers and booking vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectations and high standards of customer service are met.

The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods.

You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential.


Part Time: Monday to Thursday 4pm – 7pm and Saturdays 10am – 2pm.


  • Part time salary - £8,320 with uncapped on target earnings
  • Partially subsidised Volkswagen vehicle on a staff benefit scheme
  • 22 days holiday plus Bank Holidays
  • Company Pension Scheme
  • Comprehensive training and support programme.